We hope you love everything you order, like so many of our customers do! However, if you are not satisfied with your purchase, with our “If you don’t love it guarantee” you may return anything, except for final sale items, that you purchased from https://cucoonbabies.com/ within 30 days of purchase for a full refund.
Return:
Returns can be refunded to original method of payment. We process returns within 1 week of receiving the package. Please keep tracking info of your returned package.
Exchange:
We do not offer direct exchanges. If you need a different size or color, please RETURN your items for a refund and place a new order.
Damage/Defective:
If your item arrived damaged or became defective in any way within 6 months, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to customerservice@storxxbaby.com.
Clearance and sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.
In the event a product is sold out, storxxbaby has the right to refund the item and ship the remainder of the order, or if the entire order is sold out, cancel the order and refund the amount paid.
If you have any questions, please contact us at customerservice@storxxbaby.com.